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homePrivacy Policy

Privacy Policy

This Privacy Policy describes the data privacy practices of Honest Remodeling & Repair (a/k/a Honest Remodeling & Repair) (“Honest Remodeling & Repair”, “We” or “Our”) for the personal information collected when You (“You” or “Your”) use or visit Our website – www.honesthome.net – or its component pages, and any other website made available by Honest Remodeling & Repair (collectively, the “Website”), purchase a product or service made available by Honest Remodeling & Repair, or interact with Our Safety Specialists during a consultation or any other individual or entity authorized to act on behalf of Honest Remodeling & Repair.At Honest Remodeling & Repair, We value and respect Your right to privacy and Your right to understand how certain information that relates to You is being collected and used. This Privacy Policy describes the personal information Honest Remodeling & Repair collects, how that information is used, when and why that information is shared, and what Your rights are regarding Your personal information.

By providing Your personal information to Honest Remodeling & Repair, You consent and agree to the terms of this Privacy Policy and the associated Terms of Use, as well as the collection, use, and disclosure of information as set forth in this Privacy Policy and the Terms of Use.

If You do not agree with any of the terms of this Privacy Policy and Our Terms of Use (including any modifications thereto), You should not provide any personal information to Honest Remodeling & Repair and should exit the Website. However, this Privacy Policy and the Terms of Use will apply to all of Your information and actions prior to exiting the Website.

The Website is a general audience website for use by adults age 18 or over and is intended for use solely by individuals in the United States. The Website is not designed or intended for use by persons under the age of 18.

Collection and Use of Personal Information
Honest Remodeling & Repair, on its own or through authorized service providers, contractors and third parties, may collect and use the following categories of personal information:

  • Individual identifiers and contact information – such as information that You provide for the purpose of requesting a consultation or quote or making a purchase, or applying for credit with Honest Remodeling & Repair’s credit partners (e.g., Your real name, email, address, telephone number, other contact information, username and password, mobile phone number);
  • Commercial information – such as information We collect during Your activities while using Our Website or during consultations with Our Safety Specialists (e.g., purchases, product reviews, product preferences or specific interests, items not purchased, and any promotional information related to the session);
  • Transaction information – such as information associated with transactions to purchase Our products and services, including method of payment, credit/debit card or financial account information, financing information and shipping information for order fulfillment;
  • Computer, internet and network activity information – such as information We obtain from Your use of the Website (e.g., Your server log information, queries or searches, browsing history, internet protocol address, unique device identifiers, and mobile network information);
  • Other electronic information – such as information from communications with Us and other user-generated content submitted by You to Us through e-mail, chat, telephone, and social media channels; and
  • Marketing and promotional information – such as information You provide for the purpose of enrolling or participating in any programs, promotions or contests offered by Honest Remodeling & Repair.

Honest Remodeling & Repair and its authorized service providers, contractors and third parties obtain these categories of personal information from the following sources:

  • Directly from You. For example, the information You provide directly to Us or to Our authorized service providers and contractors (e.g., sales representatives, home improvement repair and remodeling service providers, payment processors, shipping services, etc.);
  • Indirectly from You. For example, the information from devices you use to access the Website; or information that is automatically collected about You by Us and Our authorized service providers as a result of Your use of the Website; and
  • Information obtained by third parties. For example, the information obtained by third party social media platforms (i.e., Facebook, Pinterest, Twitter, YouTube, Houzz, Google, Microsoft, and Bing) as a result of the use of Our Website and other websites.

Honest Remodeling & Repair, on its own or through authorized service providers, contractors and third parties, may use Your personal information that You provide to Us or that is collected about You for various business or commercial purposes, including to:

  • administer this Website and present the Website and its contents to You, as well as to facilitate and improve Your experience on the Website;
  • process Your registration for an in-home consultation and manage Your consumer information;
  • personalize the Website for You;
  • enable Your access to use the Website and its services;
  • provide You with information about Our products and conduct transactions (including purchases and returns);
  • process Your purchase and arrange for and complete installation by an authorized home improvement repair and remodeling service provider;
  • process payments;
  • process purchase requests;
  • send You statements and invoices;
  • send You advertising, promotional and marketing communications, including direct mail and direct email, and process promotions, surveys, contests, giveaways, sweepstakes, and related prizes or incentives;
  • contact You or communicate with You;
  • address customer service issues You may have;
  • protect against fraud and unauthorized transactions; and
  • create analytic reports.

In addition, Honest Remodeling & Repair may disclose Your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend its legal rights. Honest Remodeling & Repair may also disclose Your personal information in connection with negotiations for or any actual sale, acquisition, or transfer of all or a portion of Our business or assets.

Please note that if You voluntarily submit any personal information for posting on Our Website or any other website (including without limitation any social media website), the information may become publicly available and can be accessed and used by Us and others. Therefore, You should use care before posting any personal information online.
Personal Information Provided to Other Parties Working With Us

We partner with authorized service providers, contractors and third parties as an essential part of Our business operations, which allows Us to make the Website available, offer products and services to You, process Your orders, arrange for and complete installation of the products and services You purchased, and provide information and promotional material about products that may be of interest to You.

Honest Remodeling & Repair does not sell or share Your personal information in exchange for money.

A. SERVICE PROVIDERS AND CONTRACTORS:
Honest Remodeling & Repair employs authorized service providers and contractors to assist with Website operations, processing and financing transactions, generating leads, selling, and installing Our products and services, marketing, and analytics (such as for search engine optimization, customer relationship management, payment card processing services, advertising and marketing services, order fulfillment and delivery services, cloud storage services and other third-party technology services). Honest Remodeling & Repair and these authorized service providers and contractors collect personal information and non-personal information, which may be provided to Honest Remodeling & Repair or to these authorized service providers and contractors, including Your interests and online behavior, what You have liked and clicked, and whether You have requested a consultation or completed or abandoned a purchase. Honest Remodeling & Repair may also provide Your personal information to its authorized service providers and contractors to facilitate processing, and fulfilling, delivering, and installing the products and services You order.

An authorized service provider or contractor receiving any of Your personal information from Honest Remodeling & Repair is required by written contract to use and maintain that personal information only as authorized by Honest Remodeling & Repair.

B. THIRD PARTIES:
If You have opted-in to receive emails advertising and promotional items, Honest Remodeling & Repair shares Your personal information – (i.e., individual identifiers and information, commercial information, transaction information, computer, internet and network activity information, and marketing and promotional information) – with certain authorized third parties that provide advertising or marketing services. These business partners use this information to provide You advertisements that are tailored to Your individual interests, as described in more detail in the section “Interest-Based Advertising and Other Targeted Advertising.“
Other Information Collected

Honest Remodeling & Repair, on its own or through authorized service providers, contractors and third parties, may also collect and use other information from and about You that does not specifically identify You individually. Without limitation, this may include:

  • purchase interests and purchase history information;
  • preferences information (including marketing and communication preferences);
  • information from Your internet browser whenever You visit or use the Website (sometimes called “Log Data” or “Log Files”);
  • device information and usage data;
  • internet service provider;
  • referring and exiting websites and pages;
  • operating system;
  • which pages You visit on Our Website; and
  • the time and date of Your visit and use of Website pages.

Sensitive Personal Information – Not Collected
No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Except for certain specific personal information that may be collected in connection with an application for extension of credit by Honest Remodeling & Repair’s credit partners, We do not collect, nor do We request or require that You provide any sensitive personal information (e.g., social security number, driver’s license number, state identification card, passport number, information related to racial or ethnic origin, political opinions, religious, philosophical, or other beliefs, information related to sex life or sexual orientation, health data, biometric or genetic characteristics, criminal convictions and offenses, trade union membership, or specific geolocation), and You should not send Us and should not disclose to Us any sensitive personal information on or through the Website or otherwise.

Aggregating and Combining Information
At times, We may aggregate certain personal information and/or non-personal information in a manner that does not identify You to determine information about Our customers, including product trends, sales histories, and where Our customers are located. We may also combine personal information with non-personal information. If We do so, We will treat such combined information as personal information.

Using Non-Personal Information
Because non-personal information does not identify You individually, We may collect, use, and disclose non-personal information for any lawful purpose in Our sole discretion.

Cookies, Beacons, and Opting Out
Honest Remodeling & Repair, its authorized service providers, and certain authorized third parties use digital tracking tools such as cookies and similar technology when You use the Website (e.g., cookies, web beacons and single-pixel GIF files). Cookies are small files that are transferred to Your device’s hard drive through Your internet browser that enables the Website’s or authorized service providers’ or third parties’ systems to recognize Your browser and capture and remember certain information. This helps Us to improve Your access to Our Website, identify repeat visitors, help ensure the authenticity of registered users, target advertising, provide the mechanism for online shopping, and enable Website traffic monitoring.

We use session-based cookies and persistent cookies. Session-based cookies will last only as long as Your web browser is open and are deleted when You close Your browser. A persistent cookie will last until it expires or until You delete it. At times, Honest Remodeling & Repair administers the use of cookies (called first-party cookies) and tracking technologies, and at times We rely upon authorized service providers and third parties to do so (called third-party cookies). These service providers and third parties may also use cookies, pixels and other identifiers to collect information that indicates how users interact with the Website (e.g., Google Analytics).

Using cookies helps Us do a number of things to enhance Your experience as a customer or potential customer of Honest Remodeling & Repair, including to:

  • identify users and visitors to the Website, including new visitors and returning customers;
  • process and save Your preferences for future visits;
  • ensure You do not need to login multiple times through user identification tracking;
  • compile analytics, statistics and reports on Our Website and web traffic activity;
  • track and target Your interests to enhance Your experience on Our Website, including searches and web traffic adjacent to activity on the Website;
  • allow for integration with social media;
  • offer products and advertising that may be aligned with Your interests; and
  • provide other services related to the Website.

Do Not Track Information
Some browsers have a “Do Not Track” feature that lets You tell websites that You do not want to have Your online activities tracked. There is currently no uniform browser signal for this feature and no industry standard on how to respond to these signals. Therefore enabling/disabling the Do Not Track feature in Your browser does not ensure that all websites You visit will respond to the request.

Honest Remodeling & Repair does not recognize or respond to Do Not Track signals at this time. Honest Remodeling & Repair will reassess its approach to responding to Do Not Track signals once an industry standard is established.

Consumer’s Rights to Personal Information – California
If You are a resident of California, You have the following rights:

  • Right to Correct: You have the right to request that We correct inaccuracies in Your personal information;
  • Right to Delete: You have the right to request that We delete personal information that We have collected from or obtained about You (subject to certain exceptions);
  • Right to Know: You have the right to request that We disclose to You what personal information We collect about You, including the right to request that We provide You the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting the personal information, the categories of third parties to whom We disclose personal information, and the specific pieces of personal information We have collected about You (typically for the 12-month period preceding Your request);
  • Right to Know About Sale or Sharing: You have the right to request that We disclose to You what personal information We sell or share with third parties, including the right to request that We provide to You the categories of personal information We have collected, the categories of personal information about You which We sold or shared to third parties, the categories of third parties with whom We sold or shared such personal information and the categories of personal information We disclosed about You for a business purpose (typically for the 12-month period preceding Your request);
  • Right to Opt-out of Sale of Personal Information: You may request that We stop sharing data in a way that is considered a “sale;”
  • Right to Opt-out of Sharing of Personal Information: You may request that We stop disclosures of Your personal information to a third party for cross-context behavioral advertising (i.e., targeted advertising); and
  • Right to Non-Discrimination: You have the right not to be discriminated against because You exercised any of these rights.

To exercise any of these rights (other than non-discrimination) and/or OPT-OUT, please call us (949) 877-4242 or send us an email to OPT-OUT at info@honesthome.net. If You would like to opt-out of the sale or sharing of Your personal information by Honest Remodeling & Repair with third parties, call us at (949) 877-4242.

Other Data Rights Request. If You submit any request other than a Right to Opt-Out, We will verify Your identity by sending You an email and asking You to verify Your email address.

Once We have verified Your identity, We will begin processing Your request. In certain cases, We may require You to provide additional information to verify Your identity. This may include submitting additional pieces of identifying information, such as order numbers of previous orders of Our products and services, the last four digits of a credit or debit card used to make a purchase, or signing a declaration confirming Your identity. If additional verification is required, You will receive an email directing You to our Privacy Portal, where You can securely submit the necessary documentation.

Please note that there may be certain circumstances when We may not completely fulfill Your request, as permitted under the applicable California statute and regulations. For example, in connection with a Request to Delete, We may need to retain certain information to complete a transaction, detect fraud, or comply with a legal obligation.

With limited exceptions, You may only make a verifiable consumer Request to Know Your personal information twice within a 12-month period.

Other Websites
The Website contains links to other sites (including social media sites) that are not owned or controlled by Honest Remodeling & Repair. Honest Remodeling & Repair is not responsible for the content, actions, privacy policies or information privacy and security practices of any other sites and We encourage You to review the privacy policies of those sites. Honest Remodeling & Repair is not responsible for the content of linked sites, Your use of any linked sites, or any information (including Your personal information) collected, posted, used, or displayed by operators of any linked sites. In addition, Honest Remodeling & Repair is not responsible for any third party, or their affiliates or agents, failure to use Your personal information in accordance with such third party’s privacy policy, or any contractual or other legal obligations to which such third party, their affiliates, or agents, may be subject.

Intended Website Audience and Notice Regarding Children’s Privacy
We do not knowingly collect or store any personal information from children under the age of 18, and We request that minors do not provide any personal information to Us through the Website. If a parent or guardian becomes aware that his or her child under 18 has provided Us with information without his or her consent, he or she should contact Us as set forth in the “Contact” section below.

Visitors from Outside the United States – Cross-Border Transfer
The Website is hosted in the United States and is intended for use only by individuals in the United States who are 18 years or older. Purchases from Honest Remodeling & Repair are shipped and installed in the United States and, as a result, the information Honest Remodeling & Repair collects is governed by applicable United States laws. If You are visiting the Website from outside the United States, Your information may be transferred to, stored, and processed in the United States or other countries. The data protection and other applicable laws of the Unites States may not be as comprehensive as those laws or regulations in other countries or may otherwise differ from the data protection or consumer protection laws in other countries.

By using the Website and/or providing personal information to Honest Remodeling & Repair, You consent to the transfer and use of Your personal information by Honest Remodeling & Repair as set forth and described in this Privacy Policy and Our Terms of Use.

Data Security
The security of Your personal information is very important to Us. We follow generally accepted industry standards to protect the personal information submitted to Us, and that We collect, both during transmission and once We receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while We strive to use commercially acceptable means to protect Your personal information, We cannot guarantee the absolute security of the personal information provided by You or collected by Us through use of the Site.

Retention and Storage of Personal Information
We store all categories of the personal information that We collect – (i.e., individual identifiers and information, commercial information, transaction information, computer, internet and network activity information, and marketing and promotional information) – for the period of time necessary for the purpose for which it was collected, or as required by or permitted by applicable law. To determine the appropriate duration of the retention of personal information, We consider a variety of factors, including the following:

  • The amount, nature and sensitivity of the personal information;
  • The potential risks of harm to consumers;
  • Our recordkeeping and legal compliance requirements;
  • The need to protect the rights or safety of You, Us or others, including the resolution of inquiries or complaints;
  • The need to exercise or defend legal claims; and
  • The need to prevent fraud, protect assets and promote data security.

Once retention of the personal information is no longer necessary for the purposes outlined above, We will either delete or deidentify the personal information or, if this is not possible (for example, because personal information has been stored in backup archives), then We will store and protect the personal information until deletion or deidentification is possible.

Customer Service
For any customer service questions, please contact Us at info@honesthome.net or call Us at (949) 877-4242.

Please note that all product and policy information presented on Our Website and in written correspondence supersedes any and all phone conversations.

If You have any questions about this Privacy Policy, or would like more information, You may contact us by toll free number (949) 877-4242.

To exercise any rights in Your personal information, please call Us at (949) 877-4242.